Guraba’s Need

Terms & Conditions

Effective Date: July 5, 2026
Last Updated: July 5, 2026

Welcome to GURABA'S NEED ("we," "us," "our," or "the Company"). These Terms & Conditions ("Terms") govern your access to and use of our website, https://gurabasneed2.com/, and any products, services, or communications provided by GURABA'S NEED, including interactions through Facebook Messenger and other customer support channels.

By accessing our website, placing an order, or using our services, you agree to comply with and be bound by these Terms & Conditions. If you do not agree with any part of these Terms, please do not use our services.

1. Eligibility

By using our website and services, you represent that:

You are at least 18 years of age or have permission from a parent or legal guardian.
You are legally capable of entering into a binding agreement.
The information you provide is accurate, complete, and current.

2. Products and Services

GURABA'S NEED offers products through its website and social media platforms.

We strive to ensure that:

Product descriptions are accurate.
Product images represent the actual products as closely as possible.
Product prices are updated regularly.

However, we do not guarantee that product descriptions, images, pricing, or other content will always be completely accurate, current, or error-free.

We reserve the right to modify, discontinue, or limit any product or service at any time without prior notice.

3. Orders and Order Acceptance

When you place an order, you agree that:

All information provided is accurate and complete.
We may contact you to confirm your order.
Your order is subject to availability and acceptance.

We reserve the right to:

Accept or reject any order at our discretion.
Cancel orders due to pricing errors, stock shortages, suspected fraud, or other legitimate business reasons.
Request additional information before processing an order.

Order confirmation does not guarantee acceptance until the order has been processed and approved.

4. Pricing and Payment

All prices displayed on our website are subject to change without prior notice.

We may accept payment through:

Cash on Delivery (COD)
bKash
Nagad
Other approved payment methods

Customers are responsible for ensuring that payment information provided is accurate.

We reserve the right to refuse or cancel transactions that appear suspicious or unauthorized.

5. Shipping and Delivery

We make every reasonable effort to deliver products within the estimated delivery timeframe.

However:

Delivery times are estimates and not guaranteed.
Delivery delays may occur due to weather, transportation issues, public holidays, or circumstances beyond our control.
Delivery charges may vary depending on the customer's location.

Customers are responsible for providing accurate delivery information.

6. Returns, Exchanges, and Refunds

Our return, exchange, and refund policies are governed by our separate Return & Refund Policy.

Generally:

Customers must report damaged, defective, or incorrect products within the specified timeframe.
Refunds and exchanges are subject to product condition and verification.
Certain products may not be eligible for return or refund.

We reserve the right to reject requests that do not comply with our policies.

7. Customer Responsibilities

By using our services, you agree that you will not:

Provide false or misleading information.
Use our services for fraudulent or unlawful purposes.
Interfere with the operation or security of our website.
Attempt unauthorized access to our systems or customer information.
Violate any applicable laws or regulations.

8. Intellectual Property

All content available on our website, including but not limited to:

Logos
Brand names
Product images
Text
Graphics
Designs
Website content

is the property of GURABA'S NEED or its respective owners and is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, or use any content without our prior written permission.

9. Facebook Messenger and Third-Party Platforms

We may provide customer support and order services through Facebook Messenger and other third-party platforms.

Your use of these platforms is also subject to their respective terms, policies, and guidelines.

We are not responsible for:

Service interruptions caused by third-party platforms
Changes to third-party policies
Technical failures beyond our control

10. Limitation of Liability

To the fullest extent permitted by applicable law, GURABA'S NEED shall not be liable for:

Indirect or consequential damages
Loss of profits
Business interruption
Data loss
Delayed deliveries
Technical failures
Events beyond our reasonable control

Our total liability shall not exceed the amount paid by the customer for the applicable order.

11. Disclaimer of Warranties

Our website, products, and services are provided on an "as is" and "as available" basis.

We make no warranties, express or implied, regarding:

Website availability
Accuracy of information
Uninterrupted service
Error-free operation
Fitness for a particular purpose

12. Privacy

Your use of our services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

By using our services, you consent to our Privacy Policy.

13. Suspension and Termination

We reserve the right to suspend, restrict, or terminate access to our website or services if:

You violate these Terms & Conditions.
Fraudulent activity is suspected.
Required by law or regulatory authorities.
Necessary to protect our business, customers, or systems.

14. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the People's Republic of Bangladesh.

Any disputes arising from these Terms shall be subject to the jurisdiction of the competent courts of Bangladesh.

15. Changes to These Terms

We reserve the right to update or modify these Terms & Conditions at any time.

Any changes will become effective immediately upon publication on our website. Continued use of our services after such changes constitutes acceptance of the revised Terms.

16. Contact Information

If you have any questions regarding these Terms & Conditions, please contact us:

GURABA'S NEED
Website: https://gurabasneed2.com/
Customer Support: Available through our website Contact Page and Facebook Page Messenger