Delivery Rules

Delivery Policy

Effective Date: July 5, 2026
Last Updated: July 5, 2026

At GURABA'S NEED, we are committed to delivering your orders safely, efficiently, and within a reasonable timeframe. This Delivery Policy outlines our delivery procedures, estimated delivery times, charges, and customer responsibilities.

By placing an order with GURABA'S NEED, you agree to the terms described below.

1. Delivery Coverage Area

GURABA'S NEED currently provides delivery services throughout Bangladesh, subject to the availability of courier and delivery services in your area.

Delivery availability may vary depending on location, weather conditions, public holidays, and operational circumstances.

2. Delivery Time

Our estimated delivery times are as follows:

Inside Dhaka

Estimated delivery time: 1–3 business days

Outside Dhaka

Estimated delivery time: 2–7 business days

Please note that these delivery times are estimates only and may vary due to circumstances beyond our control.

3. Delivery Charges

Delivery charges are calculated based on the customer's delivery location and the nature of the order.

Delivery charges within Dhaka may differ from charges outside Dhaka.
Additional charges may apply for remote or special delivery areas.
Applicable delivery charges will be communicated before order confirmation.

4. Order Processing

Orders are generally processed after successful confirmation through:

Website order confirmation
Facebook Messenger confirmation
Phone confirmation
Payment verification (if applicable)

Orders placed on weekends, public holidays, or outside business hours may be processed on the next business day.

5. Customer Responsibilities

To ensure successful delivery, customers are responsible for:

Providing accurate and complete delivery information.
Providing a valid contact number.
Being available to receive the delivery.
Cooperating with the delivery personnel when contacted.

GURABA'S NEED shall not be responsible for delays or failed deliveries caused by incorrect or incomplete customer information.

6. Failed Delivery Attempts

If delivery cannot be completed due to:

Incorrect address information,
Customer unavailability,
Failure to answer calls,
Refusal to accept the order,

the order may be canceled or returned.

Additional delivery charges may apply for re-delivery requests.

7. Delivery Inspection

Customers are encouraged to inspect their package upon delivery.

If you receive:

A damaged product,
A defective product,
An incorrect item,
An incomplete order,

please contact us within 24 hours of receiving the order through our official customer support channels.

8. Delays Beyond Our Control

Delivery delays may occur due to circumstances beyond our reasonable control, including but not limited to:

Severe weather conditions,
Natural disasters,
Political unrest,
Transportation disruptions,
Public holidays,
Courier service interruptions,
Government restrictions.

In such cases, GURABA'S NEED shall not be liable for any resulting delays.

9. Cash on Delivery (COD)

For Cash on Delivery orders:

Customers must pay the total order amount at the time of delivery.
Delivery personnel may refuse to hand over products until payment is completed.
Customers are requested to prepare the exact amount whenever possible.

10. Order Cancellation

Customers may request cancellation before an order has been dispatched.

Once an order has been shipped or handed over to the delivery partner, cancellation requests may no longer be accepted.

GURABA'S NEED reserves the right to cancel any order due to:

Product unavailability,
Pricing errors,
Suspected fraudulent activity,
Incomplete customer information,
Operational limitations.

11. Changes to This Delivery Policy

GURABA'S NEED reserves the right to update or modify this Delivery Policy at any time.

Any changes will be published on our website with an updated "Last Updated" date.

12. Contact Us

If you have any questions regarding this Delivery Policy, please contact us:

GURABA'S NEED
Website: https://gurabasneed2.com/
Customer Support: Available through our Website Contact Page and Facebook Page Messenger
Country of Operation: Bangladesh