Guraba’s Need

Privacy Policy

Effective Date: July 5, 2026
Last Updated: July 5, 2026

At GURABA'S NEED ("we," "us," or "our"), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and safeguard your information when you visit our website, https://gurabasneed2.com/, place an order, or communicate with us through Facebook Messenger or other customer support channels.

By accessing our website or interacting with our business, you agree to the practices described in this Privacy Policy.

1. Information We Collect

To provide our products and services effectively, we may collect the following types of information:

Personal Information

We may collect personal information that you voluntarily provide, including:

Full name
Mobile phone number
Email address (if provided)

Delivery Information

To process and deliver your orders, we may collect:

Shipping or delivery address
Area, city, or district information
Nearby landmarks or delivery instructions

Order Information

We may collect information related to your purchases, including:

Products ordered
Order amount and value
Delivery charges
Payment method
Order history and transaction records

Payment Information

We may collect limited payment-related information, including:

Mobile financial service transaction details (such as bKash, Nagad, or similar services)
Cash-on-delivery status and confirmation

Please note: We do not collect or store complete credit card numbers, PINs, passwords, or other sensitive financial credentials.

Communication Information

We may maintain records of communications exchanged through:

Facebook Messenger
Phone calls
Email
Customer support channels

This information helps us provide better customer service and resolve issues efficiently.

Facebook Messenger Information

When you contact us through Facebook Messenger, we may receive certain information made available by Meta's platform, including:

Your Facebook display name
Profile picture
Messenger user ID
Message history with our business

We use this information solely to respond to your inquiries, process your orders, and provide customer support.

Technical and Usage Information

When you visit our website, we may automatically collect certain technical information, including:

IP address
Browser type and version
Device information
Operating system
Website usage activity
Cookies and similar tracking technologies

2. How We Use Your Information

We use your information for legitimate business purposes, including:

Processing and confirming orders
Delivering purchased products
Calculating delivery fees
Providing customer support
Responding to inquiries and requests
Sending order confirmations and delivery updates
Improving our website, products, and services
Preventing fraud and unauthorized activities
Maintaining business records
Complying with legal and regulatory obligations

We only use your personal information for purposes that are necessary to operate our business and serve our customers.

3. Facebook Messenger Integration

Our business uses Facebook Messenger to communicate with customers regarding:

Product inquiries
Order placement
Order confirmation
Customer support
Delivery updates

When you contact us through Facebook Messenger, we access only the information made available by Meta under its applicable platform policies. We use this information exclusively for customer service and order fulfillment purposes.

We do not use Messenger data for unrelated advertising purposes, and we do not sell or rent Messenger user information to third parties.

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

Improve website functionality
Remember user preferences
Analyze website traffic and performance
Enhance user experience
Maintain website security

You may disable cookies through your browser settings; however, certain features of our website may not function properly if cookies are disabled.

5. How We Share Your Information

We respect your privacy and do not sell, rent, or trade your personal information.

We may share your information only in the following limited circumstances:

Delivery Partners

We may share necessary delivery information with courier or delivery service providers to fulfill your order.

Payment Service Providers

We may share payment-related information with authorized payment processors or mobile financial service providers to process transactions.

Service Providers

We may share information with trusted third-party service providers who assist us in operating our website and business operations, subject to confidentiality obligations.

Meta/Facebook

We may share or process information through Meta platforms as required to operate Facebook Messenger integrations and comply with Meta's platform policies.

Legal Requirements

We may disclose information if required by law, regulation, court order, legal process, or to protect the rights, property, and safety of our customers, our business, or others.

6. Data Retention

We retain personal information only for as long as necessary to:

Complete transactions
Maintain order records
Resolve disputes
Prevent fraud
Meet legal, tax, accounting, and regulatory requirements

After the retention period expires, we will securely delete or anonymize your information where appropriate.

7. Data Security

We implement reasonable administrative, technical, and organizational security measures designed to protect your personal information against:

Unauthorized access
Loss
Misuse
Alteration
Disclosure
Destruction

While we strive to protect your information, no internet transmission or electronic storage method can be guaranteed to be completely secure.

8. Your Privacy Rights

Depending on applicable laws, you may have the right to:

Request access to your personal information
Request correction of inaccurate information
Request deletion of your personal information
Withdraw consent where applicable
Request information about how your data is used

To exercise these rights, please contact us using the contact information provided below.

9. Children's Privacy

Our services are not intended for children under the age of 13.

We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child under 13, we will promptly delete such information.

10. Third-Party Websites and Services

Our website or communications may contain links to third-party websites, services, or platforms. We are not responsible for the privacy practices or content of third-party websites. We encourage users to review the privacy policies of any external websites they visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or operational needs.

Any updates will be posted on this page with a revised "Last Updated" date. Continued use of our services after changes are posted constitutes acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or your personal information, please contact us:

GURABA'S NEED
Website: https://gurabasneed2.com/
Customer Support: Available through our website Contact Page and Facebook Page Messenger